We're Here to Help
Have questions about the evaluation process, need help with your appointment, or experiencing technical issues? Our support team is ready to assist with any non-medical inquiries.
Choose How to Reach Us
Select your preferred contact method below. We're here to guide you through the process.
What We Can Help With
Our support team is here to guide you through the process. Here are the most common topics we assist with.
Eligibility Questions
Learn if you may qualify for a medical marijuana evaluation
Appointment Help
Scheduling, rescheduling, or appointment-related questions
Technical Issues
Website access, video call setup, or platform problems
Documentation Questions
Medical records, identification, or required documents
Response & Expectations
Typical Response
Email and form inquiries are typically answered within 1-2 business days.
Business Hours
Medical Emergencies
For urgent medical concerns, please contact emergency services (911) or your primary healthcare provider immediately.
VA Med Card provides telehealth evaluation services for Virginia patients. Our support team assists with process-related questions only. Medical advice is provided exclusively during scheduled consultations with licensed physicians.
Serving Virginia Patients — Our telehealth services are available exclusively for patients residing in the Commonwealth of Virginia.
