Refund Policy

Your satisfaction is our priority. Learn about our hassle-free refund process.

We stand behind the quality of our products and services. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below to understand your options.

Refund Eligibility

You may request a refund within 30 days of your purchase date if:

  • The product or service does not match the description provided
  • You experienced technical issues that we could not resolve
  • The product is defective or damaged upon delivery
  • You have not violated our Terms of Service

How to Request a Refund

Follow these simple steps to initiate your refund:

  1. Contact our support team via email or phone (details below)
  2. Provide your order number and reason for the refund request
  3. Our team will review your request within 2-3 business days
  4. Once approved, your refund will be processed to the original payment method

Processing Timeframe

After your refund is approved, please allow:

  • Credit Cards: 5-10 business days
  • Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

Note: Processing times may vary depending on your financial institution's policies.

Exceptions & Non-Refundable Items

The following items and services are not eligible for refunds:

  • Digital products that have been downloaded or accessed
  • Services that have been fully rendered
  • Subscription renewals (must be cancelled before renewal date)
  • Gift cards or promotional items
  • Sale or clearance items marked as "final sale"

Need Help?

Our customer support team is ready to assist you with any refund questions.

Email
support@company.com
Hours
Mon-Fri: 9AM - 6PM EST